Refund policy

Return and refund policy

Returns

We want you to be happy with your CutMate™ purchase.

If you change your mind or are not satisfied with your purchase, you can request a return within 30 days of receiving your order.

To request a return, please contact us using the contact details on our website and provide:

• Your order number
• Your name
• The reason for the return

We’ll provide instructions on how to return your item.

Return postage

For returns due to a change of mind or if you no longer want the product, the customer is responsible for the cost of returning the item.

We recommend using a tracked postal service and keeping proof of postage until your return has been processed.

If the item is faulty, damaged on arrival, or we have sent you the wrong item, please contact us before returning it so we can arrange the appropriate solution.

Return conditions

Returned items should be unused and in their original condition and packaging where reasonably possible.

Once your returned item has been received and checked, we’ll process your refund.

Refunds will normally be processed within 5 working days of receiving the returned item. Your payment provider or bank may then take additional time to make the funds available to you.

Exchanges

If you would like to exchange an item, please contact us and we’ll let you know the available options.

Faulty or damaged items

If your CutMate™ arrives damaged or develops a fault, please contact us as soon as possible with details of the problem and, where appropriate, photographs. We’ll work with you to resolve the issue.

Contact

For questions about delivery or returns, please contact us through the contact details provided on our website.

CutMate™ — Cut smarter. Finish better.